Shipping policy

Return and Exchange Policy - Marino

Effective Date: [Insert Date]

At Marino, we are committed to ensuring your satisfaction with every purchase. This Return and Exchange Policy outlines the terms for returning or exchanging items, including warranty coverage for our products. Please read it carefully.

1. General Return Policy (First 7 Days)

• Marino offers a 7-day return or exchange policy from the date of purchase for all products.

• To be eligible for a return or exchange:

• Items must be unused, in their original condition, and with all packaging intact.

• Proof of purchase (receipt or order confirmation) must be provided.

• Returns are not accepted for items that show signs of wear, misuse, or damage caused by the customer.

2. Warranty Policy

• Six-Month Warranty for Footwear:

• All Marino footwear is covered by a 6-month warranty against manufacturing defects, such as stitching issues, sole detachment, or material flaws.

• This warranty does not cover:

• Normal wear and tear.

• Damage caused by improper use, accidents, or neglect.

• Alterations or repairs not authorized by Marino.

• Warranty for Other Products:

• For non-footwear products, Marino offers a limited 7-day warranty to cover any manufacturing defects.

• After the first 7 days, claims related to other products will not be entertained unless otherwise specified.

3. How to Request a Return or Warranty Claim

• Contact our customer service team at [Insert Email/Phone] within the specified period (7 days for returns, 6 months for footwear warranty).

• Provide the following details:

• Proof of purchase.

• Photos of the product showing the issue (if applicable).

• Marino reserves the right to inspect the product and determine eligibility for return, exchange, or warranty claims.

4. Refunds

• Approved returns will be refunded via the original payment method.

• Shipping fees are non-refundable, unless the return is due to a defect or error on Marino’s part.

• Refunds may take [5-7 business days] to process, depending on your payment provider.

5. Exchanges

• Exchanges are allowed within the first 7 days for the same product or another item of equal or lesser value (subject to availability).

• If the replacement product costs more, the customer must pay the price difference.

6. Important Notes

• Warranty claims and returns are only valid for products purchased directly from Marino’s website or authorized stores.

• Marino reserves the right to reject claims that do not meet the above criteria.

 

Thank you for choosing Marino. Your satisfaction is our priority, and we are here to assist you with any concerns regarding your purchase.